thepeopleplan

the People Plan- Solving Your People Pains

May 10- Attend our CELAA Entrepalooza & Experts Session

May 10- Attend an Expert roundtable discussion, by Diana Southall, “13 Total Rewards– More Than Just Pay” at 9 am.

Visit our exhibit booth to find out more about the People Plan, and to receive a certificate for a complimentary session to uncover the issues holding back your firm.

  • What: UB Center for Entrepreneurial Leadership (CELAA) Experts and Expo
  • When: Thursday May 10 from p am to 6 pm (3 Expert roundtables 9/10/11 am), Expo trade show 9-11 am and 4-6 pm, cocktail reception 4-6  pm
  • Where: Buffalo Convention Center
  • Cost: $150 including three business Expert roundtables, keynote lunch with national speaker Keith McFarland, entrance to exhibit area with 50 local businesses, and a two-hour networking cocktail reception

Visit the CELAA website to learn more and register: CELAA Entrepalooza

We are proud to be participants in the Fourth Annual CELAA Expo & Experts Roundtable, a unique event developed specifically to actively promote and encourage the WNY business community to support each other. We believe this event is an important step forward as we tackle these uncertain economic times.

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Filed under: Uncategorized

Who are the Right People?

“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” -Simon Sinek (Start with Why?)

Is the best employee the one that has great technical skills, and can do their job duties perfectly? Maybe, but what if that person is not great with customers or co-workers? Or you have to stay on him to get the job done? Or he is moody or difficult– one day pleasant, the next day watch out!

Yes, we need employees who have the skills to “get the job done” but we also deserve employees who:

  • Love what they do
  • Believe in and “lives” the common values and purpose of the organization
  • Know clearly what is expected, how they are doing
  • Work to continually improve and contribute more
  • Take ownership and is accountable
  • Is supported and encouraged to develop their skills and abilities
  • Works together to achieve the goals of the organization

Sounds great- right? But how do you get all your employees to feel this way? You have to build a Culture that engages employees to be excited about their jobs, work together as a team to achieve results, and positively hold each other accountable.

If the area of human resource is a “soft” management process, than Culture change is positively fluffy. All highly successful organizations have mastered the art of defining and living the Culture that supports what they believe in, what they do, and why they do it.

Simon Sinek says that great leaders share the “Why” so that everyone knows the direction and are inspired to change. Watch his TED talk here

How can your organization benefit from a high performance Culture?

Contact us for a complimentary one-hour session to uncover the elements that are keeping your organization from achieving the purpose and results you desire.

Filed under: Performance Management, Strategy & Alignment, Uncategorized

Getting an employee “back on track”

Most managers have had this happen… a good employee seems to lose her enthusiasm. She tends to do just enough to “get by” – work is completely adequately and basically on time, but not to level she used to do.

Perhaps you consider there might be a personal reason causing this change, you hope this is just temporary, or you are just too busy to address right now. But then the employee’s performance starts to drop even more.  You ask when a late task will be completed and get a curt response.

The employee starts to avoid you and you begin to treat her with impatience and frustration.  You “walk on eggshells” around the employee and don’t know what you can say or do to make a change in this worsening dynamic.

Without addressing this issue directly with the employee – you have been there— it is unlikely things will get better. Often the relationship between you two deteriorates even more.

But how should you approach this now delicate situation? The solution—you know this, too—is that you must have a personal meeting with this employee.

We just had a client that had a very similar situation.

His manager careful considered the key performance issues and made a short list of clear desired behavior changes. After a one hour meeting, this employee is back on track. His response to the manager was “just tell me what I need to do and I will do it.”

Did it work? YES! For the two months since this meeting, he has improved his attitude, focused on results, and reached the agreed upon targets every week!

Here are a few tips to have this meeting to clear the air and re-engage the employee, if this is possible:

  • Prepare what you want to say and write it down (and keep it brief)
  • Don’t blame, make judgments or assume motivation
  • Focus on a few key incidents (one or two issues)
  • Explain the impact of the employee’s behavior on job performance and others
  • Wait for employee’s explanation and response– spend 75% of the meeting listening and ask open ended questions
  • Empathize with their situation
  • Describe the changes required by the employee
  • Get agreement from the employee to make the expected changes (with a time)
  • End on a positive message, express confidence in the employee’s ability to make the changes
  • Remember the military leadership guideline (4p’s)- Praise in public, pound in private
  • Follow up with employee at agreed upon time—praise efforts to improve and/or reinforce need for required changes (if employee has not corrected performance issues)

Filed under: Performance Management, Uncategorized, , , ,

CELAA Expo- the People Plan and 19 more Experts!

3/16- Attend an Expert roundtable discussion, by Diana Southall, “9 Steps to Create and Implement a People Plan” at 4 pm.

Visit our exhibit booth to find out more about the People Plan, and to receive a certificate for a complimentary job competency model.

  •  What: UB Center for Entrepreneurial Leadership (CELAA) Experts and Expo
  • When: Wednesday March 16, 2011 from 3-8 pm (3 Expert roundtables 3/4/5 pm), Expo trade show 4-8 pm, cocktail reception 6-8 pm
  • Where: Salvatore’s Italian Gardens event space, Depew NY
  • Cost: $15 including two business roundtables, entrance to exhibit area with 50 local businesses, and a two hour networking cocktail reception

 Visit the CELAA website to learn more and register: CELAA Expo & Experts Roundtable

We are proud to be participants in the Third Annual CELAA Expo & Experts Roundtable, a unique event developed specifically to actively promote and encourage the WNY business community to support each other. We believe this event is an important step forward as we tackle these uncertain economic times.

Filed under: Uncategorized

New blog for the People Plan!

Many small business managers have People Pains such as:

  • Spending too much time reacting to employee concerns (attitude, productivity, pay)
  • Questioning if you have the right people in each job
  • Getting maximum performance from your current team
  • Finding (and keeping) great people
  • Keeping up with the maze of HR legal requirements

This blog will be dedicated to assisting small business managers and owners reduce and eliminate their People Pains!

Learn more at our website: PeoplePlan.net

Filed under: Uncategorized

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